ABC's of managerial Skills
AUDIENCE
This workshop is for those people who are new managers or who are interested in a supervisory position, as well as those who are lead hands or part-time supervisors without a great deal of authority.
ACHIEVABLES
This workshop is designed
to help participants overcome many of the managerial problems they will
encounter in their first few weeks as a boss. Dealing with the many problems a
new supervisor encounters isn’t easy but it doesn’t have to lead to
discouragement.
OUTLINE
Making the Transition
Responsibilities of a Supervisor
Setting Goals
Planning
Communication
Giving Feedback
Ask for What You Want
Providing Instruction
Orders, Requests, and Suggestions
Managing Conflict
Dealing with Difficult Employees
Dealing with Others
The Reciprocal Quality of Relationships
- How Will My Role Change?
- Questions Supervisors Have
Responsibilities of a Supervisor
Setting Goals
Planning
- How Can Planning Help Me?
- The Six Steps to Planning
- The Next Steps
- Types of Tasks
Communication
- The Communication Funnel
- Listening
- Asking Questions
- Probing
- Paraphrasing
- Non-Verbal Messages
Giving Feedback
Ask for What You Want
Providing Instruction
Orders, Requests, and Suggestions
Managing Conflict
- The Conflict Resolution Process
- Seven Steps to Ironing Things Out
Dealing with Difficult Employees
- The Hostile Employee
- The Chronic Complainer
- The Lazy Employee
- The Over-Dependent Employee
Dealing with Others
The Reciprocal Quality of Relationships
- The People Network
- The Negative Spiral