ABC's of managerial Skills

---

AUDIENCE

This workshop is for those people who are new managers or who are interested in a supervisory position, as well as those who are lead hands or part-time supervisors without a great deal of authority.

ACHIEVABLES

This workshop is designed to help participants overcome many of the managerial problems they will encounter in their first few weeks as a boss. Dealing with the many problems a new supervisor encounters isn’t easy but it doesn’t have to lead to discouragement.

OUTLINE

Making the Transition           

• How Will My Role Change?    
  
• Questions Supervisors Have   
  

Responsibilities of a Supervisor        

Setting Goals

Planning         

• How Can Planning Help Me? 
  
• The Six Steps to Planning       
  
• The Next Steps           
  
• Types of Tasks            
  

Communication         

• The Communication Funnel   
  
• Listening                                 
  
• Asking Questions        
  
• Probing            
  
• Paraphrasing   
  
• Non-Verbal Messages            
  

Giving Feedback        

Ask for What You Want         

Providing Instruction  

Orders, Requests, and Suggestions  

Managing Conflict     

• The Conflict Resolution Process                     
  
• Seven Steps to Ironing Things Out     
  

Dealing with Difficult Employees

• The Hostile Employee
  
• The Chronic Complainer
  
• The Lazy Employee
  
• The Over-Dependent Employee
  

Dealing with Others  

The Reciprocal Quality of Relationships       

• The People Network   
  
• The Negative Spiral