People. Process. Power.
QSI Training provides high quality training services, ranging from bespoke training solutions for several sectors, and specialising in the following types of businesses - Logistics, Hospitality, Oil & Gas, Distribution, Retail,
Pharmaceuticals, Banking and Shipping.
Based in Dubai, UAE, we deliver training across Middle East and Asia, working with organisations to find the most appropriate and cost effective training solution.
OUR 3 STEP PROCESS
As they say, planning is everything and we in QSI believe identifying the correct learning need of your team is the first step in identifying the most effective and cost efficient training solution for your company.
After TNA, a training programme is developed to best suit your organisation. Scope of Training is defined in which deliverables clearly mention what the participants will gain at the end of each training.
At the end of every training participants are given a feedback form and our trainers achieve a minimum of 95% positive feedback. Post training on the job evaluation is conducted to determine effectiveness.
MOST POPULAR TRAINING COURSES
The course is designed to help participants overcome many of the managerial problems they will encounter in their first few weeks as a boss. Dealing with the many problems a new supervisor encounters isn’t easy but it doesn’t have to lead to...
This workshop helps the participant identify their writing challenges and provides them all the tips to make their writing clear, concise and correct. Proper e-mail etiquette, Grammar and Writing Mechanics and appropriate writing style will all be covered.
Accepting that their are no normal or abnormal ways of reacting to change, is the first step to identifying change. Accepting change as an essential element of the world and not as something to be feared or resisted is the key to successful change management.
Anyone who works in a customer facing environment understands the value of a happy customer as opposed to an irate customer. Identifying the customers expectations, identifying delicate cultural/ language implications in a given situation, and achieving agreed Standards of Performance are all key to good customer service.
Surveys about fears commonly show fear of public speaking at the top of the list, ranking even higher than death or snakes! Our public speaking workshop strengthens participants' "persuasive edge", when speaking in front of audience. Key techniques such as content development, fending difficult questions, force field analysis, understanding audience norms and controlling jitters are all covered in this workshop.
This workshop addresses practical topics like improving team communication, stimulating creativity, solving problems as a team, resolving internal and external conflict, and obtaining consensus. We’ll also discuss some theory on team-building, stages of team development, disagreements and compromise, essence of clear roles and assignments and creativity.
SOCIAL MEDIA MARKETING
The Social Media Marketing course is open to everyone. The demand for social media experts currently outweighs supply. Explore the essentials and benefits of social media marketing.
Balanced Scorecard as a management tools enables organizations to translate their vision and mission into action, in order to continuously improve strategic performance and results. The view of the organization from 4 different perspectives will be covered.
The idea that organizations and people should strive to continually evolve and learn has been coming into prominence over the last decade. Disciplines such as personal mastery, mental models, shared vision, team learning, and systems thinking will be covered.
Anyone who operates in a diverse and often conflict stricken environment is welcome to sit in this workshop. Communication plays a vital role in the management and resolution of a conflict. How conflict comes about and how it escalates, what are the types and stages of a conflict....
Each organization needs to set performance standards and goals. Skills in giving feedback, active listening and asking questions are key to a successful performance appraisal process. Identifying personal stereotypes, applying the 4 stage appraisal process, goal setting and creating Performance Development Plans is all part of this workshop.
Learning to focus on your own positives rather than wallowing in self pity can lead to a fulfilling life and career. Our workshop help participants to grow in the conviction that they are competent and worthy of happiness. Making positive impression, turning negative thoughts into positive and finding ways of connecting with people are all covered in this workshop.
QSI offers a wide range of TTT programs based on the level of participants. From describing essential elements of a training program, applying varied methodologies, preparing, researching and delivering skills right up to presentation skills and training evaluation strategies - we cover it all.
SEARCH ENGINE OPTIMIZATION
In today's digital world, every business is dependent on getting found online. With every business fighting to get to the top of the Google rankings, understanding and exploiting SEO has become increasingly vital.
This workshop will give participants an in-depth understanding of the term “brand”. They will understand how a strong brand differentiates their products from the competitors. The tangible and intangible aspects of a brand will be discussed.
Appreciating the communication difficulties and opportunities associated with using the telephone are key to establishing good customer service in a call centre. International telephone standards, cultural implications, barriers to effective communication...
Working alongside people of different backgrounds, cultures, ages and experiences, there is bound to be difference of opinion from time to time. It is important to acknowledge how attitudes and actions impact others. Strategies and tactics that have stood the test of time.....
This workshop is a broad overview of the HR function, addressing functions such as planning, staffing, recruitment & selection, training, payroll, performance appraisals, compensation & benefits etc.
With customers considering more and more variables before making a purchase, its important for sales personnel to understand the paradox – helping other people get what they want, gives us more of what we want. Recognizing the difference between features and benefits of a product, understanding the importance of effective body language in selling, and developing plans for increasing product knowledge will all be covered in this workshop.
In terms of success and contentment in life, emotional Intelligence (EQ) is equally as important as mental potential (IQ). Emotional Intelligence enables you to create greater synergy in relationships, accomplish career goals, and attain your self actualization needs. Find out why Emotional Intelligence is so critical and how to enhance your own EQ with our workshop.
Strategy has never before been more inspiring and important, than in today's business environment. Sometimes referred to as “thinking about thinking”, it is the process that uses creativity, strategic planning and operational prediction to develop business policies, which lead to a successfully run organization.